Privacy Policy

Last Updated: 27th April 2025

Welcome to Flatpal! This Privacy Policy explains how 2labs ("we," "us," or "our") collects, uses, and discloses information about you when you use our mobile application Flatpal (the "Service").

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use the Service.

  • Information You Provide:

    • Account Information: To create an account, we may collect your name and phone number.
    • User Content: We collect the content you create and upload to the Service, including chore descriptions, schedules, task completion proof images, bill details (including uploaded invoices), grocery lists, and any other information you add related to managing your shared living space.
    • Communications: If you contact us directly (e.g., via email at [email protected]), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

  • Information We Collect Automatically:

    • Usage Information: We collect information about your use of the Service, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
    • Device Information: We collect information about the device you use to access the Service, including hardware model, operating system and version, and unique device identifiers.
    • Cookies and Similar Technologies: We use cookies strictly for maintaining user login sessions. We do not use cookies for tracking across other apps or websites or for advertising purposes.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, operating, and maintaining the Service;
  • Improving, personalizing, and expanding the Service;
  • Understanding and analyzing how you use the Service;
  • Developing new products, services, features, and functionality;
  • Communicating with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service;
  • Processing your transactions (for Service subscriptions via Stripe);
  • Finding and preventing fraud.

We do not use your personal data for marketing or advertising purposes.

3. How We Share Your Information

We do not share your personal information with third parties except in the following circumstances or as otherwise described in this Privacy Policy:

  • With Service Providers: We may share information with third-party vendors and service providers that perform services for us, such as cloud hosting, analytics, push notifications, and payment processing (Stripe for Service subscriptions). These providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information.
  • Within Your Household Group: Certain information, such as your name, assigned chores, chore completion status, and contributions to shared bills or grocery lists, will be visible to other users within your designated household group on Flatpal, as this is essential for the Service's functionality.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
  • With Your Consent: We may share your information with your consent or at your direction.

We will not share your personal data with third parties for their marketing or advertising purposes.

4. Your Data Rights and Choices

You have certain rights regarding your personal information:

  • Access and Modification: You can access and modify most of your account information directly through the settings within the Flatpal app.
  • Deletion: You can request the deletion of your account and associated personal data through the app settings or by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes.
  • Analytics: You may be able to control the collection of certain usage analytics data through your device settings or potentially within the app settings in the future.

5. Data Security

We implement reasonable administrative, technical, and physical measures designed to protect the security of information we collect. However, no electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may retain certain information after account closure as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Flatpal is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you become aware that a child has provided us with personal information, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our information practices and the choices available to you.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]